with Leader's Guides
Time: 15 Min.
Conflict Communication Skills video shows employees how
to diffuse a hostile and potentially violent situation.
It teaches techniques for defusing hostility in someone
who may be getting angry or verbally abusive so violent
situations can be avoided.
The video teaches a 12-step process for dealing with Conflict,
internally between co-workers or externally with customers.
This program helps identify hostile situations and how they
can be approached and resolved. Emphasizes the importance
of learning these skills for employees, their co-workers
and the organization as a whole.
9 The Queensway North.
Keswick, Ontario Canada L4P 1E2
Fax: 905 -476-1172
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